Return Policy

What’s Your Return Policy?

At sdpn, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, please don’t hesitate to reach out to us at info@sdpn.ca.

Returns and Exchanges

While we do our best to meet your expectations, we understand that there might be circumstances where you need to return or exchange an item. Here’s our policy:

1. Returns: We do not offer returns on any purchases made at sdpnshop.ca. All sales are final. We recommend reviewing your order carefully before completing the purchase to ensure it meets your expectations.

2. Refunds: We offer refunds for the following situations:

   • You received the wrong item.
   • The item you received is damaged or defective.

   To request a refund, please contact us at info@sdpn.ca with clear photos of the wrong/damaged/mislabeled items, along with your order number. We will review your request and promptly resolve the issue.

Exchanges

Currently, we do not offer direct exchanges.

Sizing Assistance

If you are uncertain about which size to choose, please refer to our sizing charts. We provide sizing charts for every item in the product description section on our website.

Shipping

We offer both international and domestic shipping options to cater to your needs. The shipping cost and estimated delivery times are dynamically calculated based on your location and the items in your cart. You can choose your preferred shipping method during checkout.

Duties and Taxes

Please be aware that items shipped internationally may be subject to local duties and taxes upon delivery. These charges are not included in the purchase price and are the responsibility of the recipient. sdpn is not liable for any duties or taxes imposed by local customs authorities.

For any further questions or assistance, please feel free to reach out to our customer support team at info@sdpn.ca. We’re here to ensure your shopping experience is as smooth as possible. Thank you for shopping with us!